As long as your item has not shipped, you can request to cancel the item. We’ll attempt to cancel your item as best we can, but submitting a cancellation request does not guarantee your item will be cancelled.

Note: Currently, you must cancel each item separately.

Here’s how to cancel your item:

1. Goto shop.altgraphics.in Click My Account > Order History & Reorder. also Call on +91 9697790890 or Email on hello@altgraphics.in 
2. Click Order Details next to the order containing the item you’d like to cancel.
3. The Order Details page appears. Click Cancel for the item you’d like to cancel.
4. Click Cancel my item in the Cancellation Request window.
5. A pop-up window appears and indicates we are attempting to cancel your order. Click Close.
6. Repeat the process for each item you’d like to cancel.

 

If an item was successfully cancelled:

• A refund for the amount of the item will be issued to the payment method used. Note: If payment was not taken, we will cancel the pending charge.
• You will receive an email with the refund information.
• Your Order History is updated: “Cancelled” displays next to the item that was cancelled. The Cancel button is grayed out.

You will receive 2 emails during the cancellation request process:

• “Important information about your order” – indicates we have received your cancellation request.
• “Cancellation Update” – indicates if the cancellation of your item was successful.
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Refund Policy

• Refunds will be issued for canceled orders within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• If you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order.
• To request a refund, please contact us at hello@altgraphics.in with your order details and reason for the refund request.
• Refunds will only be processed for products returned in their original condition and packaging.
• Shipping and handling charges are non-refundable.
• Refunds for orders paid by cash on delivery will be issued as store credit.
• Refunds for orders paid by credit or debit card will be issued to the original card used for the purchase.

 

Contact Us

• If you have any questions about our Cancellation and Refund Policy, please contact us at hello@altgraphics.in or call :  +91 9697790890